RCMB XIII – A wise adage says, being ignorant is not so much a shame, as being unwilling to learn.
With the willingness to learn more, the RCMB XIII conducted its first Learning Session for CY 2020 on January 23, in this office.
Discussions highlighted on Basic Tips in Handling SEnA, Workshop on Coaching & Mentoring, and Customer Service Tips.
The branch aims to conduct the said activity regularly to provide training and other learning activities for the entire personnel, to equip the staff with basic knowledge of the flagship programs, and to attain a smooth, effective and efficient delivery of service to the public.
Conciliator-Mediator Oliver Jao shared his expertise on the basic tips in handling the Single-Entry Approach (SEnA) which include techniques in writing the minutes of the conference and Quit Claim.
“Learning SEnA is a continuous process so never stop educating yourself through your experiences in handling it,” Con-Med Jao encouraged the participants.
Also, part of the activity was a workshop on coaching and mentoring facilitated by Dir. Ma. Theresa Francisco. The activity intended to bring appreciation on the importance of coaching and mentoring in the workplace.
“Coaching and mentoring play a vital role in motivating the staff to be more efficient and effective in doing their job,” Dir. Francisco said.
Furthermore, a brief discussion about Customer Service Tips also took place during the activity.
The learning session concluded with sharing of insights, answering queries, and awarding of certificates.–MARY CARMELLE C. JUMAWAN/RCMB-Caraga